Referrals Coordinator – Full-Time Position – Raleigh Location

We’re seeking a detail-oriented and highly professional Referrals Coordinator to join our fast-paced specialty medical practice.

The Referrals Coordinator is responsible for managing incoming referrals via fax, online requests, and phone calls from primary care, specialty, and urgent care providers. This position also supports scheduling operations and maintains provider schedule templates in accordance with physician protocols.

Key Responsibilities:

• Manage and process incoming referrals received via fax, electronic systems, and phone calls

• Serve as the “first line” of customer service and public relations for referring providers and patients

• Communicate with primary, specialty, and urgent care offices regarding referral status and requirements

• Schedule, reschedule, and cancel patient appointments according to physician protocols

• Maintain provider scheduling templates and ensure accuracy within the scheduling system

• Act as a back-up for the Scheduling Team as needed

• Accurately collect, document, and update patient and referral information in the electronic medical record

• Collaborate with clinical, scheduling, and administrative teams to ensure seamless patient access to care

What You Bring:

• High school diploma or equivalent required

• Minimum of 3 years of experience in a physician specialty practice, including referral processing

• General knowledge of anatomy and Orthopaedic terminology preferred

• Experience using electronic medical scheduling software (required)

• Strong organizational, computer, and multitasking skills

• Excellent public relations and customer service skills

• Ability to work effectively in a high-stress, fast-paced environment

• Strong attention to detail and accuracy

• Ability to work well in a team-oriented environment

• Ability to maintain cooperative and effective working relationships with management, supervisors, co-workers, patients, and referring providers

Benefits:

• Full medical, dental, and vision coverage with FSA and HSA options

• Retirement plan with employer contributions

• Company-paid life insurance

• Paid Time Off program

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