Temporary Full-Time Position – Available Now – Edwards Mill Office, Raleigh

Raleigh Orthopaedic is hiring an Appointment Scheduling Coordinator for our Centralized Call Center to schedule appointments for all of our clinic locations. Candidates must be able to commit to the assignment for up to 90 days.

Our Appointment Scheduling Team plays an integral role in providing excellent service to our patients. We are currently implementing new scheduling technology designed to enhance both the patient experience and employee satisfaction.

Responsibilities:

• Manage a high volume of incoming appointment calls

• Schedule new and established patient appointments

• Deliver exceptional customer service to patients and team members

Preferred Experience:

• 2+ years of experience in a call center environment

• Background in a healthcare customer service role, ideally in a large medical office setting

• Strong communication and active listening skills with a professional phone presence

• Ability to thrive in a fast-paced, high-pressure environment

• Positive demeanor and commitment to excellent service

• Proficiency with technology and willingness to learn new systems

• Openness to providing feedback for process improvement initiatives

Schedule:

• 8-hour shift (8:00 a.m. – 5:00 p.m.)

Compensation:

• Hourly rate: $16–$22 per hour (based on experience)